Last updated: September 12, 2026. This page is written in plain language; where a plain-language summary and the formal wording differ, the formal wording applies.
Every paid plan, Standard or Pro, 1, 3, 6 or 12 months, can be refunded in full within 30 days of the payment date, for any reason. You do not have to explain, although telling us what went wrong helps us fix it for the next person.
Email support@buyiptv.ca from the address on your order, or use the contact form with “Refund” as the topic. Include your order date or the email address you ordered with. That is all; there is no form to fill in and no retention call.
Refunds go back to the method you paid with. We issue them within two business days of your request. Interac e-Transfer refunds arrive the same day we send them. Card refunds are sent immediately but typically take three to five business days to appear on your statement, depending on your bank. PayPal refunds are instant.
Plans do not renew automatically, so there is nothing to cancel and no refund of the remaining time on a plan after the 30-day window, except where we caused the problem: if a confirmed outage on our side exceeds 24 continuous hours, we extend your plan by the outage length, and if we discontinue the Service we refund the unused portion of every active plan pro rata.
Free trials involve no payment and therefore no refund. If a trial failed for a technical reason, ask support for an extension or a second trial after the issue is resolved.
Unused reseller credits are refundable within 30 days of purchase. Credits already assigned to customer logins are not refundable, except for logins that failed for a technical reason within 30 days, which are re-credited.
Please contact us before disputing a charge with your bank; a refund request is faster than a chargeback for everyone. A chargeback filed without prior contact suspends the associated login while it is investigated.
Some smart-TV player apps (for example IBO Player or Smart IPTV) charge a one-time activation fee to the app developer. That fee is paid to them, not to us, and is outside this policy.