Our Commitment to You:
At Buy IPTV Canada, we take pride in delivering top-notch IPTV services and ensuring customer satisfaction. However, we understand that issues may arise. If you are not completely satisfied or face a critical issue that prevents you from using our service, we’re here to assist with a refund.
How to Request a Refund
To initiate a refund request, email us at admin@richiptv.com with the subject line “Refund Request” and include your transaction order ID. Please describe the issue in detail. We may ask for additional information to better understand your situation and ensure a transparent resolution.
Non-Refundable Situations
- Setup Challenges:
If you’re having trouble setting up your device, our team will gladly assist you. However, these issues do not qualify for a refund. - Service Interruptions:
Occasional disruptions may occur due to factors like internet connectivity, device malfunctions, or temporary server issues. These are beyond our control and do not qualify for a refund. - Trial Period:
We provide a trial period to help you evaluate our service. If you encounter any issues during this time, please contact us for support. - Change of Mind:
Refunds are not provided for cancellations due to personal preference or a change of mind after purchase. - Monthly Subscriptions:
Monthly subscription fees are non-refundable. Please use the trial period to determine if our service meets your expectations.
Refund Policy Details
- Request Deadline:
Refund requests must be submitted within 12 hours of purchase. Requests submitted after this period will not be eligible. - Processing Time:
Refunds are processed within 20 to 31 business days. In rare cases, processing may take up to 90 days, depending on the payment processor’s policies.
Our Assurance During Service Disruptions
If a major service outage prevents access to your IPTV subscription for more than 48 hours, we’ll issue a full refund and extend your subscription for the outage duration, plus a bonus for the inconvenience.
Contact Us
Have questions or need clarification? Reach out to us anytime at:
- Email: admin@richiptv.com
- WhatsApp Support: +212684884786
Thank you for choosing Buy IPTV Canada. We’re here to ensure your streaming experience is seamless and enjoyable!